We're looking for engineers with excellent enterprise customer experience. You must have a track record to de-escalate difficult situations with customers while working between tickets and mentoring your team. As a Senior Enterprise Support Engineer, you can coach other support engineers to grow their technical and troubleshooting skills. You should exhibit team-oriented skills with the ability to talk to several team members, from junior engineers to senior executives. You'll need the ability to handle your time, balancing multiple tasks with varying levels of priority and urgency.