Primarily responsible to provide level 1 Helpdesk support to end-users, which includes onsite or remote diagnosis and repair of computers and applications. Troubleshooting incoming support requests and hotline calls. Consulting with users, to determine hardware, software, or system functionality. Hardware may include networking, workstations, printers, and phones. Exhibit great technical and troubleshooting skills, communication abilities, patience, problem-solving, and computer proficiency.