Head of Customer Service

You will lead the market CS agenda, working closely with the market senior leadership and global CS team to deliver a best-in-class Customer experience model. You will be responsible for local KPI’s / SLA performance, budget planning, 3rd party management and the execution of the local market CS operating model. Stakeholder management will be key, as you look to manage, engage and work across various areas in the business from product, marketing, sales, operations, incident management and central global team.