Carol Norbert | Team Manager | Sales Expert | Customer Service & Support Specialist | Digital Marketer - Google & Hubspot Certified

Carol Norbert

Team Manager | Sales Expert | Customer Service & Support Specialist | Digital Marketer - Google & Hubspot Certified

Pakistan, Sindh, Karachi

Business student, with emphasize in digital marketing and advertising. Proficiency in team management and problem solving with effective innovative ideas and strategies and expert in running marketing campaigns.

About Me

Highly efficient customer service, accounts and tours professional with exceptional documentation management skills and process development expertise driven and enterprising people or person with attentive nature and in-depth experience.

Industry Served

IT & TechnologyMedia, Communications & Writing

Skillsets

communications project managementmanagementcustomer supportsales digital marketingadministration

Experience

Tour Operator

Bukhari Group of Companies
10 May 2019 - 21 Jul 2020 a year
Karāchi, Sindh, Pakistan
• Responsible for organising and preparing holiday tours, • Followed trends in the popularity of destinations and packages, • Adjusted company plans accordingly.

Customer Service Representative

Al-Rehman Technologies
19 Aug 2020 - 25 Mar 2021 7 months
Karāchi, Sindh, Pakistan
• Acted as a liaison, provided product/services information, •Answered questions, and resolved any emerging problems that our customer accounts faced with accuracy and efficiency, •Helped customers reach their objectives

Customer Support Specialist

ibex/TRG
22 Apr 2021 - 27 Aug 2021 4 months
Karachi, Pakistan
•Interacted with customers via telephone, email, online chat, or in person to provide support and information on assigned services • Ensured that appropriate actions are taken to resolve customers problems and concerns.

Support Manager

ibex/TRG
16 Sep 2021 - 08 Apr 2022 7 months
Karachi, Pakistan
• Supervised the daily operations of Ibex's customer support department, •Lead the customer support team, •Participated in recruitment efforts, •Trained new staff members.

Sales & Marketing Specialist

Motive
13 Apr 2022 - 24 Jan 2023 9 months
Karachi, Pakistan
•Prospected new businesses, •Demo Motive(ex KeepTruckin) software to prospective fleet managers and drivers, •Surveyed prospects to understand pain points within their business so that you can align those business needs with the KeepTruckin solution, •Educated fleet managers and drivers about KeepTruckin, understand their requirements, and help them get started with KeepTruckin, •Worked with cross selling and upselling

Sr. Account Manager

Logicose
15 Jan 2023 - Present a year
Karachi, Pakistan
• Phone, chat and email-based Account Management of Internet Marketing Services for US & international clients. • Manage client portfolios through email, chat and calls. • Develop rapport with existing clients. • Handle new leads & process new accounts. • Liaise between clients and internal teams to ensure timely and successful delivery of our services as per client needs.

Education

Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

Iqra University
02 Jan 2020 - Present 4 years
Karachi, Pakistan

Digital Marketing

Aptech
16 Nov 2021 - 30 Mar 2022 4 months
Karachi, Pakistan