Carol Norbert

• Responsible for organising and preparing holiday tours, • Followed trends in the popularity of destinations and packages, • Adjusted company plans accordingly. lg...see more

• Acted as a liaison, provided product/services information, •Answered questions, and resolved any emerging problems that our customer accounts faced with accuracy and efficiency, •Helped customers reach their objectiveslg...see more

•Interacted with customers via telephone, email, online chat, or in person to provide support and information on assigned services • Ensured that appropriate actions are taken to resolve customers problems and concerns.lg...see more

• Supervised the daily operations of Ibex's customer support department, •Lead the customer support team, •Participated in recruitment efforts, •Trained new staff members.lg...see more

•Prospected new businesses, •Demo Motive(ex KeepTruckin) software to prospective fleet managers and drivers, •Surveyed prospects to understand pain points within their business so that you can align those business needs with the KeepTruckin solution, •Educated fleet managers and drivers about KeepTruckin, understand their requirements, and help them get started with KeepTruckin, •Worked with cross selling and upsellinglg...see more

• Phone, chat and email-based Account Management of Internet Marketing Services for US & international clients. • Manage client portfolios through email, chat and calls. • Develop rapport with existing clients. • Handle new leads & process new accounts. • Liaise between clients and internal teams to ensure timely and successful delivery of our services as per client needs.lg...see more