Abby Abirin | IT | Customer service |Technical Support | Sales |B2B

Abby Abirin

IT | Customer service |Technical Support | Sales |B2B

Philippines, Metro Manila, Quezon City

About Me

10 years of Experience handling CS, Tech, Sales, Healthcare and Real Estate.

Industry Served

Retail & WholesaleIT & Technology


customer supportcrmreal estatemarketing


Professional Freelancer

31 Aug 2022 - Present a year
•Customer Support

Appointment Setter

13 Jul 2022 - Present 2 years
•Customer Support • Appointment Setter •Outbound cold calling previous home buyers and sellers inquiring if they have plans of moving •Pitching my broker’s advantage over other brokers •Setting a schedule meeting with my broker and client •Updating and organizing schedules on Spreadsheets

Sales Phone Representative

17 Aug 2022 - 07 Feb 2023 6 months
• Sales Representative • Asking relevant questions so I can provide tailor fitted solution to my customer • Handling Credit Card and business process objections • Up-selling other services we offer • Data Entry in Admin • Proper tagging on Five9 • Scheduling and booking Lawn Care Service •Setting customers proper expectation after closing a deal

Call Center Remote Appointment Settler

Fortunate Realty, Brokerage
24 May 2022 - 26 Jul 2022 2 months
Ontario, Canada
• Calling Warm Leads and determining their readiness in buying or selling their property • Pitching my Realtor’s edge and service over other Realtor • Handling prospect’s objections • Documentation in CRM • Scheduling meeting with the Realtor • Doing follow ups and providing updates about the deal via email or phone call • Organizing all appointments and updating each status on CRM and Spreadsheet

Sales Account Manager

Sole Networks
25 Feb 2021 - 21 May 2022 a year
Miami, Florida
• Outbound calling Telecommunications Provider Across the Globe • Communicating with CEO, Vice President, Procurement, Transmission, Core Network, Power Managers in regards to their needs in equipment, spares and parts for their company’s Network • Objection Handling • Double checking part numbers and quantities ensuring the attention to details in regards to order part numbers and quantities in spreadsheet. • Negotiating offers and discounts • Sending request for part Numbers and Quantities quotations to Internal Team for quotations • Follow ups using Phone, Email, Skype and Whats App • Monitoring Sales Process from the start of shipping till orders are delivered to delivering countries • Updating accurate info on Salesforce

Tech support

03 Apr 2017 - 03 Aug 2018 a year
• Troubleshooting Internet's slow connectivity, Intermittent and not working for SPECTRUM • Troubleshooting emails • Troubleshooting phones • Troubleshooting applications and walking cx through. • Walking customer’s thorough troubleshooting • CRM Documentation and scheduling • Handling Billing Inquiries • Opening ports modem or configuring game not working on PC • Downloading security suite on Windows PC, Macintosh • Scheduling and sending technicians when necessary


VXI Global
07 Jan 2015 - 18 Feb 2016 a year
• Selling internet, home phone and TV for AT&T • Handling Objections • Setting customer’s proper expectations after closing a sale • Scheduling service installation • CRM Documentation and scheduling • Processing customer’s payment over the phone • Handling Billing inquiries • Troubleshooting billing disputes and discrepancies • Explaining billing

Healthcare Specialist

HGS - Hinduja Global Solutions
15 Apr 2014 - 23 Jun 2016 2 years
• Providing Eligibility and benefit info for in or out of network of AETNA PROVIDERS • Providing claims information for in or out of the network of AETNA PROVIDERS. • Resending wrongly denied claims • Checking the denial reason of a claim. • CRM Documentation • Billing inquiries • Explaining claims and it’s processes • Providing accurate information to providers regarding authorization, Referrals, and Turn Around Times

Tech Support/Customer Service

The Results Group
24 Jul 2012 - 25 Apr 2014 2 years
• CSR for Virgin mobile USA • Handling billing inquiries • Processing monthly payment and troubleshooting customer’s concern. • TSR for Virgin mobile USA • Troubleshooting phone. • Sending phone replacements when necessary


Nursing Education

Ateneo de Zamboanga University
03 May 2000 - 25 Oct 2002 2 years
Zamboanga del Sur, Philippines