Abby Abirin

•Customer Supportlg...see more

•Customer Support • Appointment Setter •Outbound cold calling previous home buyers and sellers inquiring if they have plans of moving •Pitching my broker’s advantage over other brokers •Setting a schedule meeting with my broker and client •Updating and organizing schedules on Spreadsheets lg...see more

• Sales Representative • Asking relevant questions so I can provide tailor fitted solution to my customer • Handling Credit Card and business process objections • Up-selling other services we offer • Data Entry in Admin • Proper tagging on Five9 • Scheduling and booking Lawn Care Service •Setting customers proper expectation after closing a deallg...see more

• Calling Warm Leads and determining their readiness in buying or selling their property • Pitching my Realtor’s edge and service over other Realtor • Handling prospect’s objections • Documentation in CRM • Scheduling meeting with the Realtor • Doing follow ups and providing updates about the deal via email or phone call • Organizing all appointments and updating each status on CRM and Spreadsheetlg...see more

• Outbound calling Telecommunications Provider Across the Globe • Communicating with CEO, Vice President, Procurement, Transmission, Core Network, Power Managers in regards to their needs in equipment, spares and parts for their company’s Network • Objection Handling • Double checking part numbers and quantities ensuring the attention to details in regards to order part numbers and quantities in spreadsheet. • Negotiating offers and discounts • Sending request for part Numbers and Quantities quotations to Internal Team for quotations • Follow ups using Phone, Email, Skype and Whats App • Monitoring Sales Process from the start of shipping till orders are delivered to delivering countries • Updating accurate info on Salesforcelg...see more

• Troubleshooting Internet's slow connectivity, Intermittent and not working for SPECTRUM • Troubleshooting emails • Troubleshooting phones • Troubleshooting applications and walking cx through. • Walking customer’s thorough troubleshooting • CRM Documentation and scheduling • Handling Billing Inquiries • Opening ports modem or configuring game not working on PC • Downloading security suite on Windows PC, Macintosh • Scheduling and sending technicians when necessary lg...see more

• Selling internet, home phone and TV for AT&T • Handling Objections • Setting customer’s proper expectations after closing a sale • Scheduling service installation • CRM Documentation and scheduling • Processing customer’s payment over the phone • Handling Billing inquiries • Troubleshooting billing disputes and discrepancies • Explaining billing lg...see more

• Providing Eligibility and benefit info for in or out of network of AETNA PROVIDERS • Providing claims information for in or out of the network of AETNA PROVIDERS. • Resending wrongly denied claims • Checking the denial reason of a claim. • CRM Documentation • Billing inquiries • Explaining claims and it’s processes • Providing accurate information to providers regarding authorization, Referrals, and Turn Around Times lg...see more

• CSR for Virgin mobile USA • Handling billing inquiries • Processing monthly payment and troubleshooting customer’s concern. • TSR for Virgin mobile USA • Troubleshooting phone. • Sending phone replacements when necessarylg...see more