Caroline de Sousa | People and Talent Coordinator| Embracing Diversity and Inclusion| Learning & Development Advocate

Caroline de Sousa

People and Talent Coordinator| Embracing Diversity and Inclusion| Learning & Development Advocate

United Kingdom, England, London

Human Resource generalist experienced in recruitment retention, leadership training, metrics and analytics, employee engagement, and talent acquisition. CIPD level 7. Up-to-date with current changes within the human resource field of work.

About Me

Dynamic human resources professional with expertise in providing advice and guidance on human resources topics and needs. Committed to supporting recruiting as well as developing, engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, outstanding customer service and solid expertise in human resources management.
3Languages

Industry Served

Marketing, Advertising & PRHealthcare

Skillsets

human resourcescustomer serviceassistantrecruitmentonboarding data analysis

Experience

Talent Acquisition Coordinator

Coursera
19 Apr 2022 - Present 2 years
London, England
•Maintained appropriate data confidentiality relating to organization and personnel, complying with information regulations. •Set appointments and interviews for job candidates via phone and email. •Proficiently used a wide range of recruiting software to easily complete recruitment tasks, including GreenHouse, GoodTime. •Balanced client and candidate needs to achieve outstanding satisfaction ratings. •Used outstanding communication and networking abilities to develop and maintain key industry partnerships. •Organised and arranged interviews with candidates and managers, scheduling times and candidate notes into diaries for manager review. •Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.

Human Resources Officer

Middlesex University
07 Aug 2019 - 14 Apr 2022 3 years
London, England
•Stayed up to date on the latest changes in labour laws and other relevant regulations to implement these into company policies. •Closely monitored employee performance, especially those on probation, ensuring employees worked efficiently and effectively. •Hired, trained and managed 9 employees, including onboarding and conducting exit interviews. •Provided administrative support on employee contract package benefits, including pensions, holiday, insurance and sick pay. •Prevented staff shortages by ensuring ample team members were scheduled for each shift. •Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.

Nursing Assistant

Barnet General Hospital
06 Sep 2014 - 13 Aug 2019 5 years
London, England
•Provided support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. •Identified and advocated patient care needs, and helped to determine best approach to care. •Administered pharmacological and non-pharmacological medications to patients. •Collaborated with interdisciplinary healthcare teams to provide high-quality support to patients. •Created and maintained safe patient and working environment. •Provided personal nursing care in pre- and post-operative situations. •Observed and documented patient responses. •Continuously advocated patient needs, rights and welfare.

Executive Assistant

Hammerson Plc
08 Jan 2013 - 26 Sep 2014 2 years
London, England
•Scheduled and planned meetings and conferences to streamline business operations. •Collaborated with other administrative team members, human resources and finance department on particular projects and events. •Managed desktop publishing, proposal writing and memo typing using Microsoft Office applications. •Provided logistical support to visiting executives in coordination with other assistants. •Facilitated smooth executive trips, arranging appropriate travel, visas and agendas. •Managed third-tier resolution process, helping to reduce customer complaints. •Liaised between company management and new clients to process new accounts. •Created and maintained administrative reports and spreadsheets for logistical purposes. •Wrote and distributed executive meeting agendas and minutes to department heads. •Provided effective meeting support by preparing agendas and taking minutes.

Executive Assistant

Rackspace
05 Jan 2006 - 25 Jan 2007 a year
London, England
•Scheduled and planned meetings and conferences to streamline business operations. •Supervised executive calendars while supporting administrative team to facilitate smooth operational flow. •Facilitated smooth executive trips, arranging appropriate travel, visas and agendas. •Provided effective meeting support by preparing agendas and taking minutes. •Served as executive assistant to EMEA Sales Director. •Provided logistical support to visiting executives in coordination with other assistants. •Helped staff with special projects by setting up schedules and organising resources. •Sourced vendors for supply, office equipment and facilities maintenance needs. •Tracked expenditures against budget targets and spending limits.

Education

Bachelor of Science in Occupational Safety Health and Environment

Middlesex University
18 May 2016 - 14 Jun 2018 2 years
London, England

BSC, Nursing Education

Middlesex University
07 May 2014 - 21 Jul 2016 2 years
London, England

Master of Arts, Human Resources Management and Development

Middlesex University
19 Jun 2019 - 24 Jul 2020 a year
London, England