Fareen Shaikh | Customer Success | Outreach

Fareen Shaikh

Customer Success | Outreach

India, Maharashtra, Mumbai

A skilled engineering graduate who has applied her abilities to the realm of customer success management. Known for my quick learning abilities and ability to adapt to any changes that come in my way.

About Me

Fareen is a skilled professional who has advanced her career in the field of customer success. Her enthusiasm for resolving issues and dedication to providing exceptional customer experiences have garnered the respect and esteem of both peers and customers.
data scrapingstartups
customer successstartups

Industry Served

StartupIT & Technology

Skillsets

prospectingbusiness developmentcustomer successcustomer supportoutreach data scraping

Experience

Customer Success Manager

Symbo
01 Feb 2022 - Present 2 years
Remote
-Developing, managing and growing client portfolios. Being a trusted advisor to the client when it comes to embedding insurance products within their product offerings -Analyzing user data and buying patterns to ensure high pick-up rate of Symbo’s products within the partner’s environment. -Setting up and improving the existing processes to ensure high partner satisfaction and increased revenue from the partner -Running continuous activation and marketing programs with the partner to ensure uptake of Symbo’s products

Inside Sales Specialist

Cequens
30 Jun 2021 - 28 Feb 2022 8 months
Remote
My main focus is to onboard new clients and convert the free trial users into paid customers. Develop sales proposals as per the customer needs. My major responsibilities include a. Preparing a hitlist for the assigned sector in KSA b. Reaching out the customers via calls, emails and LinkedIn. c. Managing the leads coming from European countries and closing the deals with them. d. working closely with sales to ensure successful closure of the sales process e. Liaising with Product Managers to provide feedback from clients about product requirements. f. Keeping abreast of market trends and product & competitor landscapes.

Business Development Manager

ChatGen
24 Jul 2019 - 31 May 2021 2 years
Remote
On-boarding new clients and helping them in generating more qualified leads and brings more ROI through ChatGen. My major roles and responsibilities include a. Making a list of potential Enterprise clients to whom we can reach out. b. Talking to our advisors, existing clients to see if they have the connection with someone in these potential clients. c. Reaching out to the right decision-makers directly via platforms such as LinkedIn, etc., d. Individually managing the Business Development/Lead Generation for Global markets. e. Responsible for bringing partnerships across different geographies.

Account Manager

Cirrius
08 Aug 2016 - 27 Feb 2017 7 months
Managing accounts with the Senior Account Management team. Resolving client issues. Majorly worked with big pharma brands Zydus, Biocon, Cadila Healthcare etc.

Business Development Executive

Cloud Systems
03 Apr 2017 - 25 Mar 2019 2 years
Remote
Building contacts with potential clients to create new business opportunities. Keeping prospective client databases updated. Making cold calls for new business leads.

Education

Engineering

Mumbai University
01 Jun 2012 - 31 May 2016 4 years
Mumbai