• Answer inbound calls from prospective customers based in U.S
• Assist customers in acquiring internet, television, phone, and home security systems separately or in bundle deals.
• Coordinate with major providers on a daily basis in the U.S such as Spectrum, Comcast, WOW, Frontier, Rise, Optimum, ADT, etc in order to assist customers and to complete the sale
• Enter sales data and other information into the company CRM (Sales Force)
• Ensure all quality perimeters are met on every phone call.
• Attend all required training and keep up to date on product and services knowledge.
• Brainstorm new ideas with upper management
• Help establish sales targets & identify ways to further maximize profits
• Made Outbound calls to promote and sell the product/service on leads generated by marketing department
• Consolidate existing customer base while building new customer base
• Ensure customer follow-up regularly
• Handle customer needs and requirements
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