Supply Chain Management | Air Freight | Customer Service
United States, Georgia, Atlanta
I am a college graduate who is looking for a career path in supply chain/management in areas such as Purchasing, Analyst (Data, Supply or Logistics), or Warehouse Operations.lg...see more
Transport & LogisticsBanking, Insurance & Finance
operationslogistics customer servicefinance sql
Global Operations Associate
Flexport 11 Jan 2022 - 19 Jan 2023 a year Atlanta, GA
● Execute the end-to-end movement of shipments within a regional network including Air and imports & exports
● Lead business implementation and shipment execution for new clients and opportunities
● Act as the first point of escalation for issue resolution or program improvement
● Ensure the highest standard of Flexport quality: shipments move " one-time" and exceptions are handled appropriately to ensure work satisfaction meeting internal KPIs and SLAs that demonstrate quality delivery.
● Implement and test scalable operational infrastructure and procedures to ensure they are delivering efficiency and productivity to customers.
● Analyze data to rate subcontractors and carriers performance to inform Performance management initiatives to put in place
TheRealReal 07 Apr 2021 - 18 Jan 2022 9 months Atlanta, GA
● Ensure all incoming bags are labeled with consignor information
● Document all packages being shipped out via tracking number into Salesforce (operations cloud) for visibility
● Pack shipments securely, following required specifications and process all parcels with the designated carrier
● Conduct quality inspections on packaging and documentation
● Maintain shipping supplies and organize inventory
● Other responsibilities as designated by the Logistics Manager in New Jersey.
Customer Service Representative
Gate Gourmet 22 Apr 2011 - 26 Apr 2021 10 years Atlanta, GA
●Maintain the accurate supplies of items on flights through control of the requested order
●Drive in a fast-paced airport for 40 hours per week to cater over 100 flights every month
●Have saved the company from over 10 probable catering delays without compromising safety
●Have had US CBP seal since 2011, leading to 100% chance of acquiring any security clearance
●Cater presently only international inbound flights Virgin, Air France, Qatar etc.
Clayton State University 01 Jan 2018 - 18 Dec 2018 a year Morrow, GA
Warehouse Layout U-Shaped Flow
● Allocated space in an empty warehouse for different functions that will allow an efficient warehouse operation.
● Purchased the appropriate racking system (stacking pallets) to handle all items from receiving to shipping.
● Organized work areas (put away, storage, sortation) to minimize walking time.
The Better Baby Boomer Blender
● Created a blanket purchase order for a year for parts to assemble a blender in Columbus, Ga.
● Calculated Seller& Carrier P&L to assess the affordable logistics needed using Excel spreadsheet.
● Assigned HTS –at Savannah port to pay for clearance and established the Total Cost of Ownership (TCO).
Dupont Model Analysis for Ford Vs General Motors Corporate Performance
● Compared Ford performances of 2014 and 2017 using its financial statements obtained from their firms' websites to determine its financial leverage, ROE, ROA, Asset turnover, etc. for both years
● Evaluated data from Excel Spreadsheets lg...see more
Velocity Express 19 Feb 2009 - 11 Feb 2011 2 years Atlanta, GA
● Negotiated routes to deliver Amazon items in Buckhead areas and closer zip codes through bids.
● Expedited deliveries of Cardinal Health pharmaceutical products in hospitals and pharmacies.
● Recorded data into tracking device for visibility for our customers to access orders in real time.lg...see more
Bachelor of Business Administration - Supply Chain Management
Clayton State University 21 May 2014 - 14 Jun 2018 4 years Morrow, GA
Associate degree of Business Administration
Georgia State University – Perimeter College 09 Feb 2012 - 22 Jun 2016 4 years Atlanta, GA
Commercial Driving License – Class A.
Southeast Commercial Driving Academy 08 May 2012 - 29 Jun 2012 2 months College Park, GA