Support Engineer

Examity is the world leader in online proctoring. Founded in 2013, we work with colleges, employers, and assessment providers to protect online test integrity. Since 2013, the market for online proctoring has only increased – today, we maintain five global locations, support over 500 clients, and proctor nearly 3 million exam sessions per year.

Being one of the fastest-growing Edtech companies in the United States starts with having the best team. Our employees are the heartbeat and backbone of everything we do. Together, we’re able to build a better testing experience that meets candidates where they are. If you share our passion for providing the most innovative, versatile, and secure online proctoring in the industry, then we would love to talk to you.

The Challenge:

The Support Engineer is responsible for providing technical expertise to identify solutions for Tier 2/Tier 3 tickets in support of all Examity applications. This team member will provide a key role in identifying root causes of any issues, as well as pioneer new tools, workflows, and enhancements to improve the user experience.

What you’ll do:

• Work independently on Tier 2 and Tier 3 issues and support requests.
• Apply knowledge of relational databases, Microsoft technology stack, and emerging technologies to enhance business operations.
• Analyze processes, identify process improvements, and build POCs for future process improvements or automation.
• Support API integration and development across client and internal systems.
• Identify the scoping and facilitation of execution of low, medium and/or complex level enhancements from clients.
• Navigate project changes effectively, removing barriers and coordinating with a variety of cross-functional project team members.
• Diagnose root causes as necessary and proactively better the user journey.
• Partner with internal stakeholders to build deeper integration between finance, operations, and client-facing applications.
• Document knowledge required to resolve support ticket and contribute knowledge base articles.

What we’re looking for:

• Experience supporting Tier 2 / Tier 3 escalations in an on-call or IT Help Desk, Support Engineer capacity
• Experience in a client / customer facing capacity
• 5+ years of experience in application support or development.
• 5+ years of experience in SQL development.
• 5+ years of experience supporting applications using .Net Tech Stack (ASP.NET, C#, JavaScript)
• Working knowledge of SQL Server Analysis/Integration Services (SSAS) & (SSIS)
• Knowledge of SQL Data Warehouse technology
• Strong communication skills and ability to facilitate client/internal troubleshooting discussions
• Experience supporting on-call support
• Contributes to rotational on call support off hours and weekends.
• Bachelor’s degree in computer science and/or information systems.
• Experience in scripting language such as Python highly preferred

Perks:

Examity offers a competitive salary and a comprehensive benefits package including health, dental, and 401k. Our culture is open, collaborative, fast-paced, and high-energy with a positive office environment, which we believe is key to feeling motivated and inspired at work. Examity’s office is located in Newton, MA surrounded by local shopping and restaurants, plus close proximity to downtown Boston. Employees at Examity enjoy our stocked kitchen with free snacks, drinks, and coffee!

You can’t spell Examity without “team.” Which is why we built our business around the most collaborative and passionate people in the industry. We’re always looking to grow our family, so if you’re interested in joining us, please don’t hesitate to reach out. We would love to hear from you! Examity is proud to be an equal opportunity employer. We thrive because of the diversity of our employees. At Examity, people of different backgrounds, experiences, abilities, and perspectives are always welcome. We foster an environment of mutual respect and do not tolerate any discrimination. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.