Senior Solution Architect (PST)

We’re looking for a Post Sales-Solutions Architect that can help us deliver exemplary onboarding outcomes!

As a Solutions Architect, you will be responsible for guiding strategic customers through the initial stages of the Vitally software setup, with a keen eye on driving time to value. The primary focus will be integrating and configuring the customer’s data into the Vitally platform. Once customers are onboarded, you will help with their more technical questions and shape how we provide support at scale. Our customers vary in size and complexity, so we are looking for motivated team members who have strong communication skills, some technical chops, an interest in problem-solving, and the flexibility to manage multiple projects at once.

This role requires the individual to work in the PST timezone.

Role Responsibilities:

• Serve as the main point of contact during onboarding for up to 15 customers to ensure a successful onboarding process to the Vitally software
• Develop implementation plans that outline expectations, dependencies, and milestones
• Engage customers through multiple onboarding calls to drive successful implementation
• Provide support pre and post onboarding via multiple channels
• Ensure all customers complete the required technical setup efficiently and in a timely manner
• Train and educate customers on how to effectively bring their data into Vitally
• Improve, scale, and shape the Vitally software setup process

About You:

• Have 4+ years of SaaS Customer Success experience in onboarding or support role
• Can manage simultaneous software implementations at once
• Can deliver high-quality product training sessions via web conference software
• Can research, troubleshoot and solve complex software issues
• Can effectively create organized plans that ensure customer success post-onboarding
• Have experience integrating with Salesforce, HubSpot, Segment, and Mixpanel
• Have familiarity working with APIs

Benefits

• Competitive Salary: We offer a competitive salary given both your experience as well as location (we know some places cost a lot to live!) The salary starts at $110,000/year.
• Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
• Benefits:
• 100% of health/dental/vision insurance premiums covered by us for you, your partner, and your dependents.
• 401k with a company match.
• Commuter benefits.
• Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
• Flexible work hours and work-from-home policy.
• WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
• Education stipend.
• Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely collaborative, friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally.
• Career path: Not only will you learn a ton in this role, but since we're a small team, there will be plenty of promotion and growth opportunities ahead.

About Vitally

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.